1. Exchange Policy
At Tavisa, we strive to ensure your complete satisfaction with your purchases. If, for any reason, you are not entirely satisfied with your order, we're here to help with our exchange policy.
1. Eligibility for Exchange:
To be eligible for an exchange, the item(s) must be unused, unworn, and in the same condition as received.
Exchange requests must be initiated within 5 days from the date of delivery.
2. Eligible Items for Exchange:
Clothing items eligible for exchange include those that do not fit as expected or are different from what you ordered.
3. Exchange Procedure:
To initiate an exchange, please contact our customer service team at customerservice@tavisa.com within the specified timeframe.
Provide your order number, details of the item(s) you wish to exchange, and the reason for the exchange.
Once your request is approved, we will provide instructions on how to return the item(s).
4. Conditions for Exchange:
Items must be returned in their original packaging, with all tags attached.
We reserve the right to refuse an exchange if the item(s) do not meet the eligibility criteria stated in this policy.
5. Shipping for Exchanged Items:
Customers are responsible for shipping costs associated with returning the item(s) for exchange, unless the exchange is due to an error on our part or a manufacturing defect.
We will cover the shipping costs for sending the exchanged item(s) back to you.
6. Processing Time:
Once we receive the returned item(s), we will inspect them and process the exchange within 7 working days.
The processing time may vary depending on the availability of the requested exchange item(s).
7. Refunds:
Exchange items of lesser value will not result in a refund of the price difference.
If the exchange item is of greater value, the customer will be responsible for paying the price difference.
8. Contact Information:
For any inquiries or assistance regarding exchanges, please reach out to our customer service team at customerservice@tavisa.com
Note: This exchange policy is subject to change without prior notice. Please refer to the most recent version on our website.
2. Return Policy for Damaged Products
At Tavisa, we prioritize the satisfaction of our customers. In the event that you receive a damaged product, we're committed to making it right with our return policy for damaged items.
1. Eligibility for Return:
Returns are accepted only for items that are received in a damaged or defective condition.
Please inspect your order upon reception and contact us immediately if the item is damaged.
2. Reporting Damaged Items:
To report a damaged item, please contact our customer service team at customerservice@tavisa.com within 5 days of receiving the product.
Provide your order number, details of the damaged item(s), and photographic evidence clearly showing the damage.
3. Verification and Return Process:
Once we receive your report and verify the damage, we will provide instructions for returning the item.
Please ensure that the item is returned in its original packaging, including any tags or labels.
4. Evaluation and Resolution:
Upon receiving the damaged item, we will inspect it to verify the reported damage.
If the damage is confirmed to be a result of manufacturing defects or occurred during shipping, we will offer the following options:
Replacement of the damaged item with a new, identical product (subject to availability).
A full refund for the cost of the damaged item, including shipping charges.
5. Refund Processing:
Refunds will be processed using the original payment method used for the purchase.
Processing times for refunds may vary and typically take 7 working days to reflect in your account.
6. Contact Information:
For any inquiries or assistance regarding damaged product returns, please reach out to our customer service team at customerservice@tavisa.com
Note: This return policy for damaged products is applicable only to items that are genuinely damaged or defective upon receipt. Any damage caused by misuse or mishandling of the product is not eligible for return.